Customer Service Operations in the telecomunication in the UK Essay

Customer military service Operations in the telecomunication in the UK - Essay ExampleWith the amplify in the market for squ all in alls, several companies both retailing handsets and providing alert phone work bring in cropped up, for each one struggling to gain a significant segment of the market. This approximatelyly leads to mobile wars, oddly among the service providers, as each of the companies fight to provide the latest, affordable and most valued services to their clients. There is also besotted competition among handset providers, who spend millions of dollars on research and development to provide latest features to their handsets to attract antithetic segments of the market. Hence, it is not hard to find features such as mobile TV, GPRS, e-mail and internet features on most mobile phones. UK Mobile phone industry The mobile phone industry, like most incorporate industries have brought both advantages and disadvantages to the modern society. Advantages brought by the advent of mobile phones includes easy communication which has led to expansion of businesses, the mental hospital of different kinds of jobs, sharing of knowledge among people of different regions of the world, it has helped in expansion of the academic world by making research and sharing of such knowledge easy and making it easier for business transactions to be carried stunned among other benefits. Disadvantages of mobile phones include increase in thefts connected with handsets and identities, mobile phones distract workers and students from carrying out their duties on time, especially due to social network services on internet-enabled phones, they cause distractions leading to accidents especially on the road and mobile phones have led to deterioration of personal communication which has been reduced to victimize message services, calls and e-mails among other disadvantages. It is however up to individual mobile phone users to determine whether mobile phones sum val ue to their lives or they could do better without them. Being one of the biggest and fastest-growing industries in the world, the UK not excluded, the mobile phone industry has had to be regulated and the fierce competition among stakeholders have given rise to codes of conduct which all the players have to adhere with. Service provision is an field of battle in this industry that the companies in the industry overtop at their own detriment. Most consumers of the mobile phone industry usually look for specific services from their providers (Ericsson 2009). These may include low call and data rates, wide coverage and polite and helpful customer care representatives. Many companies have gone miles ahead and have come up with more seminal ways to attract and retain customers. Methods used in increasing client bases for companies include offering corporate packages for companies, advertising, promotions and handset and service providers coming together to offer unique products to con sumers. Service delivery however system the biggest determinant of market share for companies operating in the mobile phone industry. Service Products Developing Service Products is one of the areas explored by players in the mobile phone industry to gain significant market share. This area involves coming up with new and useful products to attract consumers in the market (Blueflag 2010). For instance, at the beginning of the mobile phone era, most phones had very few features that basically included calling and texting features, digital and alarm clocks, calculators and calendars. further with time, mobile phones have